 Mobile
Games Customer Support
If
you are having a problem with your order,
don't worry! We have
developed a bullet-proof system to ensure
customers can retrieve their order or
that we can sort out your issue.
Stage
1 - Simple resolution
- Most
customers have a simple download problem
so here are the quick steps that can be
taken to resolve almost all support requests:
- Every
customer is automatically created
a free customer account with their
first purchase. This is designed to
allow you to keep a record of transactions
& download links, a place to collect
your free loyalty credits (awarded
with every purchase), a quicker method
to browse games for your phone and
full acccess to our customer support
team. You should have been sent your
username and password along with your
first purchase.
- If
you do not know your username and
password use the forgot
feature. If the system cannot find
you it will give you the opportunity
to create a free account which you
should do and then proceed to the
support area and post a support request.
(If it says it has sent your details
but you do not receive them first
check any spam/filters on your email
account and if you still do not get
them you can create an account here).
- Once
you have your username & password,
either:
- Login via the web site (above)
and your WAP link will be shown
in your transaction history. Type
this into the WAP browser on your
phone only. It can only be download
via the WAP browser on your phone.
Be careful as all WAP links are
CaSe sensitive so ensure you enter
it exactly
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