No other site has more games &
more regular updates. We offer full human support
if something goes wrong. We are the first &
most trusted mobile content vendor
If you haven't ordered from us before the
below are answers to the most common questions.
Don't worry if you find it all a bit overwhelming
simply order your product and there is human
support available at your automatically generated
customer account
after order.
If you have ordered from us and are looking
for support then login
to your customer account (automatically created
for each customer after ordering) and use the
support feature.
What must I check before I order?
This is what you need to check:
You have WAP capability
Ensure that the game/product you want to order
is compatible with your phone (shown on each
page)
You have enough battery power and memory space
to download games
Your network allows you to download games
& other content from any site
The download can take a couple of minutes and
most games use around 60KB of memory. As some
games take up more memory than this, we would
recommend that you have at least 100KB of memory
space to ensure you receive your game.
Can I order in my country? Although we are a UK company you can order
from any country that is supported by PayPal (our
international payment & credit/debit card
system) so long as your Mobile Operator supports
WAP access and it is set-up on
your phone. Currently the following countries
are supported:
Note- Important: When ordering it is essential
you enter your mobile number in full international
format.
Here is a list of country codes
In most countries mobile numbers start with a
zero & the easiest way to remember international
formatting is "replace the zero with
the country code".
Here are a few examples:
UK - 07657345987 becomes 447657345987
USA - 5435647890 becomes 15435647890
DENMARK - 024215712 becomes 4524215712
NEW ZELAND - 0211238815 becomes 64211238815
AUSTRALIA - 0211238815 becomes 61211238815
What are WAP Settings?
WAP allows content to be viewed on a mobile phone.
Most new phones are WAP enabled and come with
the operator's WAP settings.
We would recommend that you use operator settings
when downloading our games.
Other useful WAP setup links & UK WAP
Setup information: Yourwap.com
- a great site which gives WAP & GPRS settings
for most countries. Simply go to this page and
choose your Operator from the "Operators"
drop down menu.
How do I place my order? Note the ID code of the game/product you would
like. You can then order by:
PayPal (Any country) - you can
order from any country using PayPal and this
option also allows you to use credit/debit cards.
After your first order using PayPal you are
assigned an account and buying further games
is as easy as entering you username/password.
PayPal is the Ebay trusted payments provider.
Be sure to enter your mobile number in full
international format to receive your game.
Premium rate phone number (UK only)
- dial the number shown on the game page and
follow the instructions.
SMS (UK only) - follow the instructions
shown on the game/product page you are on.
How does the game get to my mobile phone?
After you've ordered your game/product, there
are various things that could happen depending
on what and how you have ordered
If you're UK based & ordered by SMS or
Telephone you'll receive a link to your phone
to download. When you open this message, you
will get an option to Retrieve the game. After
about 20 seconds you will be shown a description
of the game. You must now select dnload
to download your game. After the download completes
(allow up to 60 seconds) you will get the message
application saved.
If you've paid by PayPal for a game you should
receive a link to your phone. (Note: games which
are shown as not available for purchase by SMS
or Telephone are generally only confirmed by
e-mail.) If the link to your game/product is
only confirmed by e-mail then type the address
sent to you into the WAP browser of your phone
- do not click the link in the email otherwise
it will expire - Please note for some products
which require activation keys, these are also
sent in the confirmation e-mail. Ensure you
do not have a SPAM filter on which might block
these e-mails.
If you've ordered a product which is sent
by Post, you'll simply receive a confirmation
email and your product by post.
NOTE: If there is insufficient memory on your
phone you will be asked if you want to delete
some existing applications. Highlight the applications
you no longer need from the list presented and
delete. The game is now stored in your Applications
Menu and you can play it as often as you like.
Ordering and downloading Ringtones
Ordering your ringtones couldn't be easier. Simply
click the 'buy now' button. You will be taken
to a screen giving you instructions to either
buy by SMS or PayPal.
If ordering by SMS follow the instructions and
you will be sent the download link by return.
If ordering by PayPal, you be instantly taken
to the PayPal order system. Here you'll see the
ringtone you've selected. Don't forget you can
order as many ringtones at the same time as you
wish. If you want to buy more simply click on
the 'continue shopping' button and add more to
your shopping cart. When you have completed your
purchase you will be sent an e-mail that contains
all you need to retrieve your ringtones. Type
the wap address (in the e-mail) into your wap
browser on your mobile (do not click the link
in the e-mail on your computer otherwise the page
will expire). (Click here for more
about wap settings). You'll then be taken
to your wap page where you'll see all the ringtones
that you have ordered. Download each of your ringtones
in turn and save to the tones/ringtones folder
on your mobile.
You need to save all your ringtones in your tones
folder and disconnect from WAP before they can
be played.
IMPORTANT NOTES:
1. The WAP page will only stay active for 24 hours
2. Once you have clicked on a ringtone link it
will expire so ensure you wait for it to fully
download
3. If you are unsure how to access a WAP URL refer
to your phone's handbook
4. If you require help, please use the support
form on the website. Please note in most cases
we can only offer support within UK office hours.
5. All of our ringtones are MIDI files so please
ensure your phone supports MIDI files before ordering
Ordering and downloading Wallpaper
Ordering wallpaper couldn't be easier. Simply
click the 'buy now' button. You will be taken
to a screen giving you instructions to either
buy by SMS or PayPal.
If ordering by SMS follow the instructions and
you will be sent the download link by return.
If ordering by PayPal, you be instantly taken
to the PayPal order system. Here you'll see the
ringtone you've selected. Don't forget you can
order as many ringtones at the same time as you
wish. If you want to buy more simply click on
the 'continue shopping' button and add more to
your shopping cart. When you have completed your
purchase you will be sent an e-mail that contains
all you need to retrieve your ringtones. Type
the wap address (in the e-mail) into your wap
browser on your mobile (do not click the link
in the e-mail on your computer otherwise the page
will expire). (Click here for more
about wap settings). You'll then be taken
to your wap page where you'll see all the ringtones
that you have ordered. Download each of your ringtones
in turn and save to the tones/ringtones folder
on your mobile.
You need to save the wallpaper in your images
folder and disconnect from WAP before they can
be viewed.
IMPORTANT NOTES:
1. The WAP page will only stay active for 24 hours
2. Once you have clicked on a link it will expire
so ensure you wait for it to fully download
3. If you are unsure how to access a WAP URL refer
to your phone's handbook
4. If you require help, please use the support
form on the website. Please note in most cases
we can only offer support within UK office hours.
6. All wallpaper is 128x128 pixels and a JPEG
file. This format is compatible will almost every
phone model but please check in your handbook
before ordering if unsure.
I placed an order but did not receive my
game
Check your Service/Alert Inbox. (Usually 'Services'
then 'Service Inbox' on the menu)
Sometimes the service message goes directly in
here and you may think you have not received it.
If the message is here you can use it to retrieve
and download the game.
FAQ's "The link hasn't arrived to my phone"
- If you have paid by PayPal then check your confirmation
E-mail sent to the e-mail address registered with
PayPal. Otherwise log-in to your customer account
(see below). "IM Messenger/Remote Control link not
sent to my phone" - With these products
a link is not sent to the phone. All information
is sent to your PayPal e-mail address because
you also need the unlock code to activate the
software. Check your e-mail account used on your
paypal account. Otherwise log-in to your customer
account (see below). "Ringtones or Wallpaper link not sent
to my phone" (PayPal orders only) - With
these products a link is not sent to the phone.
All information is sent to your PayPal e-mail
address with the WAP page you need to access to
download your purchase/s. Check your e-mail account
used on your paypal account. Otherwise log-in
to your customer account (see below). "Ringtones or Wallpaper link not sent
to my phone" (SMS orders only) - Check
your Service Inbox. For Pay-as-you-go customers
make sure you have at least £3.00 of credit
on your phone. Otherwise log-in to your customer
account (see below). "Page says link has expired"
- with all of our products the WAP link 'dies'
once you have accessed it or after a certain time
period. Otherwise log-in to your customer account
(see below) and post a support request. "Get the error message - Game/Application
does not exist for your phone type" -
you have ordered a product that does not work
on your phone model. Always check before ordering
that your specific phone model is listed on that
page. "I don't have WAP settings or cannot use
WAP" - as per our order instructions
you must be able to use WAP on your phone to order
as this is how we deliver products.
If you do not receive the service message in
a reasonable length of time please contact us
and let us know the following information:
-The make and model of your phone
-Your mobile number
-The ID number or name of the game you ordered
-Your network operator
YOUR CUSTOMER ACCOUNT:
With every order a customer account is created
with transaction history, WAP links, loyalty credits
and Technical Support. Please go HERE
to log in to your account. Use the Forgot/TellMe
password feature if you do not know yours.
Our Customer Satisfaction guarantee?
Word of mouth is some of our strongest advertising.
We guarantee that, so long as you have followed
these instructions, if you cannot download or
receive your game satisfactorily we will either
refund you in full or replace your choice with
another game of equal value.
Our support team aim to respond to all enquiries
as soon as possible (within UK office hours) and
provide 100% satisfaction.
