What must I check before I order?
This is what you need to check:
You have WAP capability
Ensure that the game/product you want to order
is compatible with your phone (shown on each
page)
You have enough battery power and memory space
to download games
Your network allows you to download games
& other content from any site
The download can take a couple of minutes and
most games use around 60KB of memory. As some
games take up more memory than this, we would
recommend that you have at least 100KB of memory
space to ensure you receive your game.
Can I order in my country? Although we are a UK company you can order
from any country that is supported by PayPal (our
international payment & credit/debit card
system) so long as your Mobile Operator supports
WAP access and it is set-up on
your phone. Currently the following countries
are supported:
Note- Important: When ordering it is essential
you enter your mobile number in full international
format.
Here is a list of country codes
In most countries mobile numbers start with a
zero & the easiest way to remember international
formatting is "replace the zero with
the country code".
Here are a few examples:
UK - 07657345987 becomes 447657345987
USA - 5435647890 becomes 15435647890
DENMARK - 024215712 becomes 4524215712
NEW ZELAND - 0211238815 becomes 64211238815
AUSTRALIA - 0211238815 becomes 61211238815
What are WAP Settings?
WAP allows content to be viewed on a mobile phone.
Most new phones are WAP enabled and come with
the operator's WAP settings.
We would recommend that you use operator settings
when downloading our games.
Or, here are a list of direct links for various
countries' operators WAP settings pages:
How do I place my order? Note the ID code of the game/product you would
like. You can then order by:
PayPal (Any country) - you can
order from any country using PayPal and this
option also allows you to use credit/debit cards.
After your first order using PayPal you are
assigned an account and buying further games
is as easy as entering you username/password.
PayPal is the Ebay trusted payments provider.
Be sure to enter your mobile number in full
international format to receive your game.
Premium rate phone number (UK only)
- dial the number shown on the game page and
follow the instructions.
SMS (UK only) - follow the instructions
shown on the game/product page you are on.
How does the game get to my mobile phone?
After you've ordered your game/product, there
are various things that could happen depending
on what and how you have ordered
If you're UK based & ordered by SMS or
Telephone you'll receive a link to your phone
to download. When you open this message, you
will get an option to Retrieve the game. After
about 20 seconds you will be shown a description
of the game. You must now select dnload
to download your game. After the download completes
(allow up to 60 seconds) you will get the message
application saved.
If you've paid by PayPal for a game you should
receive a link to your phone. (Note: games which
are shown as not available for purchase by SMS
or Telephone are generally only confirmed by
e-mail.) If the link to your game/product is
only confirmed by e-mail then type the address
sent to you into the WAP browser of your phone
- do not click the link in the email otherwise
it will expire - Please note for some products
which require activation keys, these are also
sent in the confirmation e-mail. Ensure you
do not have a SPAM filter on which might block
these e-mails.
If you've ordered a product which is sent
by Post, you'll simply receive a confirmation
email and your product by post.
NOTE: If there is insufficient memory on your
phone you will be asked if you want to delete
some existing applications. Highlight the applications
you no longer need from the list presented and
delete. The game is now stored in your Applications
Menu and you can play it as often as you like.
I placed an order but did not receive my
game
Check your Service/Alert Inbox. (Usually 'Services'
then 'Service Inbox' on the menu)
Sometimes the service message goes directly in
here and you may think you have not received it.
If the message is here you can use it to retrieve
and download the game.
FAQ's "The link hasn't arrived to my phone"
- If you have paid by PayPal then check your confirmation
E-mail sent to the e-mail address registered with
PayPal. Otherwise log-in to your customer account
(see below). "IM Messenger/Remote Control link not
sent to my phone" - With these products
a link is not sent to the phone. All information
is sent to your PayPal e-mail address because
you also need the unlock code to activate the
software. Check your e-mail account used on your
paypal account. Otherwise log-in to your customer
account (see below). "Ringtones or Wallpaper link not sent
to my phone" (PayPal orders only) - With
these products a link is not sent to the phone.
All information is sent to your PayPal e-mail
address with the WAP page you need to access to
download your purchase/s. Check your e-mail account
used on your paypal account. Otherwise log-in
to your customer account (see below). "Ringtones or Wallpaper link not sent
to my phone" (SMS orders only) - Check
your Service Inbox. For Pay-as-you-go customers
make sure you have at least £3.00 of credit
on your phone. Otherwise log-in to your customer
account (see below). "Page says link has expired"
- with all of our products the WAP link 'dies'
once you have accessed it or after a certain time
period. Otherwise log-in to your customer account
(see below) and post a support request. "Get the error message - Game/Application
does not exist for your phone type" -
you have ordered a product that does not work
on your phone model. Always check before ordering
that your specific phone model is listed on that
page. "I don't have WAP settings or cannot use
WAP" - as per our order instructions
you must be able to use WAP on your phone to order
as this is how we deliver products.
If you do not receive the service message in
a reasonable length of time please contact us
and let us know the following information:
-The make and model of your phone
-Your mobile number
-The ID number or name of the game you ordered
-Your network operator
YOUR CUSTOMER ACCOUNT:
With every order a customer account is created
with transaction history, WAP links, loyalty credits
and Technical Support. Please go HERE
to log in to your account. Use the Forgot/TellMe
password feature if you do not know yours.
Our Customer Satisfaction guarantee?
Word of mouth is some of our strongest advertising.
We guarantee that, so long as you have followed
these instructions, if you cannot download or
receive your game satisfactorily we will either
refund you in full or replace your choice with
another game of equal value.
Our support team aim to respond to all enquiries
as soon as possible (within UK office hours) and
provide 100% satisfaction.
