Help (sorted, thanks)

[The Angry One]

Hi,
I got a game from this place around 1-2 months ago. Then 2 days ago my phone was charged for two games which I havnt ordered. I recieved two billing messages. So my phone has been charged for two games I havnt ordered for. Please can someone help, i looked on the site for surport but I only found FAQ. I couldnt find any contact info, so thats why I thought I would try the forum.

[mega angry]

:mad: this has happened to me too! i bought a game a couple of months ago and three days ago was billed for two games i didnt buy! and when i try to log onto the site it keeps saying my log on details are incorrect even though they are the details your sending to my email address! and your email address aint working either, great customer support i dont think so, your site doesnt even have contact numbers or working email address! get it sorted and i want my money back!

[supervisor]

Sure,

Go to http://www.gamemobile.co.uk/customer/index.php?page_tracker=forgotDetails and enter your mobile number in international format to get your username and password sent to you and then enter a support request in your account and our team can sort any problem you have.

Regards

[mega angry]

i have already done this, the details get sent to my email address but everytime i try to use them it keeps saying not recognised, i have tried 4 or 5 times now and get the same reply, what should i do instead? :(

[supervisor]

Are you sure you are entering them cAsE sensitively?

If that doesn't work for you then sign up for a free account at http://www.gamemobile.co.uk/free-mobile-game.php and use support in there but it is better if you can get into your main account as that will have your history and loyalty credits in there.

Regards.

[The Angry One]

I went to the link to get my login details. I typed in my phone number and then an email was sent to me with my username and password (this proves my account is on your database). Then when i go and log in it says its a bad password. But all I did is copy and paste the password from the email which was sent to me. :confused:
Your system is not working.
Also if i create another account, what good would that do. As it will not have any of my history details.
All I want is my money back which you took.

[supervisor]

Hi,

Not sure why it's going wrong for you as over 40,000 people a day login to their accounts! Anyway, PM me your phone number and I'll get support to sort it by PM for you.

Regards
Sooper.

[supervisor]

Hi,

I have PM'd you with the various details for a resolution to your problem.

Regards
Sooper.

[The Angry One]

Thankyou,
I understand now, network fault not yours. Cheers

Problem all solved. I have to say this place has got good customer service when there's a problem.

Once again, cheers.